Technology company with social impact and innovation
Technology Brilliance

Industry: Travel, Transport, Logistics & Hospitality

Customer

Digital platform consolidation for supply chain operations became a critical initiative for a global supply chain services and logistics company based in the United States. Operating large-scale freight forwarding, warehousing, transportation, and distribution networks, the organization manages massive shipment volumes worldwide. As operations expanded, a fragmented application landscape and rising run-the-business costs began impacting visibility, efficiency, and customer experience. The company needed a unified digital foundation to regain control and scale efficiently.

Business Objective

The customer aimed to:

  • Reduce run-the-business (RTB) costs and improve operational efficiency

  • Enhance shipment visibility across the global supply chain

  • Re-engineer and standardize business processes for better resource utilization

  • Reduce incident ticket volumes and year-on-year support overhead

  • Establish integrated SLAs and KPIs for AMS and infrastructure operations

  • Consolidate a fragmented application landscape into a single platform

  • Improve customer onboarding speed and increase revenue realization

Scope of Services

BXI Technologies delivered a multi-layer digital transformation program covering:

Core Freight Forwarding System Modernization

  • Re-engineered freight forwarding systems to improve performance and visibility

  • Streamlined workflows across global logistics operations

Next-Generation Digital Platform Development

  • Built a unified digital platform replacing 170+ legacy applications

  • Created a single source of truth for shipments, customers, vendors, and freight

  • Standardized processes across the supply chain ecosystem

Application Support (AMS)

  • Managed 115 applications across 25+ technologies

  • Delivered incident management, problem management, enhancements, testing, and release services

  • Implemented automation to eliminate redundant and recurring tickets

Infrastructure Support & Help Desk

  • Provided end-to-end infrastructure operations and monitoring

  • Delivered L1, L2, and L3 user support

  • Integrated SLAs, KPIs, and governance across AMS and infrastructure

Benefits

The organization achieved:

  • Lower run-the-business costs through automation and consolidation

  • Faster customer onboarding via standardized digital workflows

  • A unified digital platform replacing 170+ applications

  • Improved shipment visibility across global operations

  • Stronger governance with integrated SLAs and KPIs

  • Reduced manual support effort through stabilization and automation

  • Increased revenue realization driven by operational accuracy

Impact

  • $100 million reduction in run-the-business costs

  • 60% faster customer onboarding

  • 11% increase in revenue realization

  • 20%+ reduction in incident ticket volumes

 

Customer

Digital experience transformation for public transportation became a strategic priority for a leading Australian regional authority responsible for managing airports, train stations, and citizen-facing mobility services. Serving millions of passengers each year, the authority needed to modernize travel experiences while balancing accessibility, cost efficiency, and future readiness. Aging systems, fragmented digital touchpoints, and rising operational costs limited their ability to deliver seamless, inclusive journeys across physical and digital channels.

Business Objective

The authority aimed to:

  • Redesign end-to-end traveler experiences across airports, train stations, and mobile platforms

  • Apply human-centered design principles to improve accessibility and inclusivity

  • Reduce total cost of ownership through strategic application and infrastructure outsourcing

  • Enable a resilient and scalable multi-cloud environment

  • Incubate innovation using emerging technologies such as AR, VR, and digital walkthroughs

  • Deliver a next-generation travel platform that improves satisfaction and enables self-service

Scope of Services

BXI Technologies partnered with the authority to deliver a comprehensive transformation program spanning experience, technology, and operations.

Human-Centered Experience Design

  • Redesigned traveler journeys across new airport terminals and train stations

  • Created AR/VR-enabled experience prototypes for future-state travel

  • Improved accessibility for diverse traveler groups, including mobility- and sensory-impaired users

Strategic Outsourcing (Applications & Infrastructure)

  • Established an outsourced operating model for apps and infrastructure

  • Reduced TCO through consolidation, automation, and shared-service delivery

Multi-Cloud Enablement & Migration

  • Enabled hybrid and multi-cloud capabilities for resilience and scalability

  • Migrated legacy workloads to modern cloud environments

  • Modernized systems to improve reliability and performance

Innovation Incubation

  • Explored AR, VR, and digital twin concepts

  • Built rapid prototypes to validate new travel experience models

Benefits

The authority achieved:

  • More intuitive and immersive travel experiences through AR/VR-led design

  • Improved accessibility and inclusivity for all citizen travelers

  • Lower operating costs through consolidated applications and infrastructure outsourcing

  • Higher reliability and scalability enabled by multi-cloud adoption

  • Modernized digital touchpoints across mobile apps, airports, and train stations

  • A stronger innovation pipeline supported by rapid experimentation

This digital experience transformation for public transportation enabled the authority to deliver accessible, future-ready travel experiences while reducing operational complexity and cost.

Impact

The authority achieved:

  • More intuitive and immersive travel experiences through AR/VR-led design

  • Improved accessibility and inclusivity for all citizen travelers

  • Lower operating costs through consolidated applications and infrastructure outsourcing

  • Higher reliability and scalability enabled by multi-cloud adoption

  • Modernized digital touchpoints across mobile apps, airports, and train stations

  • A stronger innovation pipeline supported by rapid experimentation

Customer

AI-driven customs clearance modernization became a strategic priority for a U.S.-based global courier, express, and parcel (CEP) company handling millions of international shipments daily. Operating across multiple countries, the organization faced complex customs regulations, strict compliance requirements, and increasing customer expectations for faster, predictable international deliveries. To maintain leadership in the international express segment, the company needed to reduce customs delays, prevent shipment holds, and transform clearance accuracy into a competitive advantage.

Business Objective

The customer aimed to:

  • Transform customs clearance into a market differentiator

  • Proactively predict shipment caging probability

  • Improve delivery predictability by minimizing customs delays

  • Reduce revenue loss from misclassification and documentation errors

  • Automate high-volume customs workflows

  • Apply AI to documentation, screening, and inspection processes

Scope of Service

BXI Technologies delivered an AI-powered customs intelligence framework that included:

  • Harmonized System (HS) code search and validation

  • AI-based cage risk prediction models

  • Automated international document identification and preparation

  • Restricted Party Screening (RPS) automation

  • Package image processing and classification

  • Big-data–driven analytics for real-time caging prediction

  • Model-as-a-Service (MaaS) architecture for scalable deployment

This solution embedded AI models directly into live customs workflows, enabling real-time decision-making at operational scale.

Benefits

The organization achieved:

  • Higher customs clearance accuracy through predictive intelligence

  • Faster processing by automating documentation and classification

  • Early identification of high-risk shipments

  • Improved customer experience with predictable delivery timelines

  • Stronger compliance through integrated AI workflows

  • Reduced manual intervention across customs operations

Impact

  • 94–97% accuracy in identifying shipment caging risk

  • Substantial reduction in customs-related delays

  • Real-time AI model execution at enterprise scale

 

Customer

A multinational restaurant chain based in the United States, operating thousands of locations across multiple regions. With rapid digital adoption, rising commodity and labor costs, and a major consumer shift toward delivery platforms, the company needed a modern, data-driven strategy to strengthen customer engagement and drive revenue growth across channels.

Business Objective

The customer wanted to:

  • Drive transformative customer engagement using AI and personalization

  • Build a unified customer data strategy to identify and target prospects across channels

  • Deliver omnichannel, tailored experiences that increase restaurant visits

  • Expand value-added products and services based on customer insights

  • Develop a business and MarTech strategy capable of bottom-line impact

  • Create a 360-degree customer view combining first- and third-party data

  • Enable real-time personalization to drive incremental revenue and growth

Scope of Services

BXI partnered with the customer to design and implement a data-driven marketing and personalization engine, including:

AI-powered data engine:

  • Built a 360-degree customer profile by combining first-party data with Epsilon third-party data

  • Assigned unique customer IDs to enable precise targeting and engagement

  • Created insights to identify new revenue opportunities at customer and segment level

CDP integration and MarTech activation:

  • Connected Epsilon identity to a new Salesforce CDP

  • Optimized Salesforce Marketing Cloud for email, mobile and digital engagement

  • Implemented Marketing Cloud Personalization for real-time experiences

  • Enabled Marketing Cloud Intelligence for advanced analytics

  • Streamed and modeled data into a unified lakehouse to enable personalization, segmentation and enrichment

Real-time automation and insights:

  • Delivered real-time data integrations to power personalization engines

  • Enabled real-time insights for demand forecasting, supply planning and new product launches

Benefits

  • Unified and enriched customer identity across digital channels

  • Personalized engagement driving repeat visits and loyalty

  • Real-time personalization across email, app and digital touchpoints

  • Advanced analytics enabling new revenue opportunities

  • Unified data architecture enabling smarter segmentation and targeting

  • Real-time insights for product launch and pricing decisions

  • Scalable MarTech foundation connecting data, personalization and execution

Impact

  • 550 million dollars incremental revenue opportunity over five years

  • Real-time personalization across customer journeys

  • Unified lakehouse architecture enabling smarter segmentation

  • Continuous real-time insights improving product launch and regional decisions

 

ABOUT THE CLIENT

Digital Property Migration & Next-Gen PMS Development for a Leading US Hospitality IT Provider

BUSINESS OBJECTIVE

A leading Hospitality IT Solutions Provider in the US wanted to modernize its property onboarding process and accelerate the rollout of a next-generation Property Management System (PMS).
With increasing demand from hotel chains for faster integrations, data consistency, and enhanced digital guest services, the client needed to:
  • Seamlessly migrate property data from legacy booking systems
  • Ensure compatibility with industry Global Distribution Systems (GDS)
  • Improve system stability and minimize onboarding delays
  • Build a modern PMS with advanced features and scalable architecture
  • Strengthen operational reliability through structured BPO & ADM services

 SCOPE OF SERVICES

BXI engaged with the client to deliver a comprehensive suite of services across hospitality operations and digital transformation:

1. BPO (Business Process Outsourcing) Services

  • Property onboarding support
  • Data validation and enrichment
  • Hotel system configuration & GDS alignment
  • Ongoing property maintenance operations

2. ADM (Application Development & Maintenance) Services

  • Application enhancements across hospitality systems
  • Performance tuning, bug fixes, and release management
  • End-to-end lifecycle management of the client’s hospitality applications

3. Property Migration & Integration

  • Migration of the first wave of property data from legacy booking platforms
  • Setup and mapping within the client’s proprietary systems & industry GDSs
  • Ensuring data accuracy, availability, and operational continuity during transition

4. New-Generation PMS Development

  • Application development for a modern, cloud-ready PMS
  • Design of new modules for reservations, operations, housekeeping, and billing
  • Integration with CRS, POS, GDS, and hotel service layers

 BENEFITS 

  • Faster Property Onboarding
  • Improved Data Quality & System Accuracy
  •  Scalable, Modern PMS Platform
  •  Operational Efficiency Gains
  • Future-Ready Hospitality Technology Stack

 IMPACT

  • Enabled the client to rapidly onboard new hotel properties and expand market coverage
  • Improved collaboration with global hotel chains due to reliable GDS integrations
  • Reduced operational delays and boosted system uptime through BPO & ADM support
  • Delivered a next-generation PMS that enhanced competitive positioning
  • Strengthened the client’s reputation as a trusted technology provider for hospitality brands

ABOUT THE CLIENT

A leading international developer and operator of premium hotels & resorts

BUSINESS OBJECTIVES

The customer aimed to enhance guest experience, improve online conversions, and modernize digital touchpoints across all properties. They required a connected, data-driven hospitality platform that integrates customer journeys across booking, stay, loyalty, and service touchpoints.

SCOPE OF SERVICES

End-to-end IT services for hospitality operations
Development of a unified Connected Customer Experience Platform
Integration of booking engines, loyalty systems, and CRM

Multi-property digital experience standardization

BENEFITS

  • Strengthened brand visibility and recognition globally
  • Higher customer loyalty due to consistent digital service experience
  • Operational efficiency through integrated digital systems

IMPACT

  • 63% increase in online resort bookings
  • 27% increase in cross-property customer engagement
  • Standardized digital experience across all international properties