Customer
A leading global email infrastructure provider seeking to streamline Microsoft 365 provisioning, tenant onboarding, license administration, and customer domain management through a standardized and scalable service delivery model.
Technology
Microsoft 365 Business Basic, Microsoft 365 Administration, Tenant Management, License Management
Business Objective
The client sought to streamline Microsoft 365 license provisioning and lifecycle management while enabling faster tenant onboarding and customer activation.
Key objectives included:
- Accelerate Microsoft 365 tenant creation and onboarding.
- Simplify license provisioning, modification, and renewal management.
- Establish a centralized process for license administration.
- Standardize customer domain onboarding.
- Improve turnaround times through structured provisioning processes.
- Create a scalable operating model to support business growth.
Scope of services
BXI Technology delivered a standardized Microsoft 365 provisioning and license management framework covering:
- Procurement and provisioning of Microsoft 365 Business Basic licenses.
- Tenant creation and customer onboarding.
- Centralized ticket management for adding, deleting, and modifying licenses.
- Microsoft 365 license renewal management.
- Customer domain onboarding.
- Standardized provisioning workflows with defined service turnaround times.
Benefits
- Faster tenant provisioning and customer activation.
- Simplified Microsoft 365 license lifecycle management.
- Centralized license administration.
- Improved operational efficiency.
- Scalable customer onboarding processes.
- Faster service turnaround.
- Enhanced service responsiveness through structured ticket management.
Impact
BXI Technology established a standardized Microsoft 365 provisioning and license management framework that enabled the client to efficiently onboard customers, streamline license administration, and support business growth through a scalable and automated service delivery model.
