Technology company with social impact and innovation
Technology Brilliance

Capability: Engineering

Customer

Retail ERP Modernization for a Global Retailer

A global retail organization operating across multiple regions launched a retail ERP modernization initiative to streamline inventory management and improve enterprise decision-making. As the business scaled, fragmented ERP modules, manual data handling, and delayed reporting began to impact operational efficiency and customer experience. Therefore, the retailer needed a customized ERP platform that could unify core business functions and deliver real-time visibility across regions.

Business Objective

To address these challenges, the retailer set out to:

  • Streamline inventory management across multiple regions

  • Reduce manual data handling and processing delays

  • Improve decision-making with real-time operational insights

  • Achieve accurate demand forecasting to prevent stockouts and overstocking

  • Integrate critical business functions into a single, unified system

  • Enhance customer satisfaction through faster and error-free operations

Together, these objectives defined the roadmap for ERP modernization focused on visibility, accuracy, and operational efficiency.

Scope of Services

BXI Technologies partnered with the retailer to design and implement a customized ERP solution tailored to its global operations. First, the team built a modern ERP platform using SAP and Microsoft technologies to support scalability and performance. Next, the team integrated inventory, sales, and supply chain modules into a unified interface. As a result, the organization eliminated fragmented systems and reduced manual data collation.

In addition, BXI implemented AI-driven demand forecasting to improve planning accuracy and reduce inventory imbalances. At the same time, advanced analytics enabled real-time visibility into inventory levels, sales trends, and supply chain performance. As a result, the ERP platform became an end-to-end digital backbone supporting faster decisions and smoother operations.

Through this retail ERP modernization program, the organization established a unified digital backbone supporting inventory, sales, and supply chain operations.

Benefits

Following the transformation, the retailer achieved:

  • Unified inventory, sales, and supply chain workflows within a single system

  • Real-time visibility that enabled faster and more informed decisions

  • Improved demand planning accuracy through AI-driven forecasting

  • Reduced reliance on manual processes across ERP functions

  • Better synchronization between departments and regional teams

  • A stronger customer experience supported by reliable inventory accuracy

Impact

  • Consequently, the retailer achieved a 25% reduction in overall operational costs.

  • 40% improvement in customer satisfaction scores

Customer

Intelligent clinical documentation enabled the transformation of clinical productivity for an Indian healthcare provider managing high documentation workloads.

Business Objective

Reduce Documentation Burden:
Lower clinician documentation time per patient encounter to improve overall clinical productivity.

Enhance Provider Well-Being & Reduce Burnout:
Address high burnout levels (75%) by introducing AI-enabled tools that streamline administrative tasks.

Improve Quality of Care & Patient Experience:
Free up clinician time for patient interaction, improving satisfaction scores and clinical outcomes.

Scale Operational Efficiency Across Global Operations:
Deploy digital productivity solutions that reduce operational waste, enhance throughput, and scale across regions.

Enable Sustainable Growth:
Use productivity gains to support higher patient volumes, increase revenue per clinician, and expand value-added services.

Scope of Services

BXI Technologies partnered with the healthcare provider to implement an intelligent clinical documentation solution powered by advanced AI and workflow automation. The engagement focused on:

  • Automating clinical note creation and documentation tasks

  • Integrating AI-driven summarization into existing EMR workflows

  • Supporting clinicians across 16 specialties

  • Measuring impact on productivity, experience, and patient satisfaction

  • Enabling scalable deployment and operational readiness across global locations

Benefits

  • Productivity Gains: Reduced clinician documentation time and improved workflow efficiency.

  • Enhanced Provider Experience: Significant reduction in burnout and administrative load.

  • Financial Optimization: Increased capacity, improved provider throughput, and measurable cost savings.

  • Higher Patient Satisfaction: More clinician–patient interaction time and improved experience metrics.

  • Scalability & Future-Readiness: Foundation set for multi-specialty, multi-region expansion.

Impact

  • 50% of employed clinicians across 16 specialties are now using the solution.

  • The organization achieved the 50th percentile for documentation burden, reducing documentation time by 34 minutes per provider per day.

  • 72% of clinicians reported increased enjoyment of practice.

  • 79% reported improved documentation efficiency.

  • 85% expressed a preference to continue using the intelligent documentation solution.

  • Higher patient satisfaction observed among clinicians with ≥60% utilization.

  • Estimated annual cost savings of $3 million driven by productivity improvements.

Customer

Supply Chain Modernization for a Multinational Automotive Manufacturer

Business Objective

The customer aimed to:

  • Stabilize supply chain operations impacted by volatility and supplier inconsistency

  • Improve real-time visibility across procurement, warehousing, and logistics

  • Enable predictive analytics to anticipate delays and disruptions

  • Reduce manual decision-making through AI-driven automation

  • Strengthen supplier evaluation and risk-scoring frameworks

  • Accelerate procurement and logistics execution with higher accuracy

Scope of Services

BXI Technologies delivered an end-to-end AI-enabled supply chain modernization program:

Agentic AI Deployment

  • AI agents for supplier conversations, clarifications, and exception handling
  • Automation of routine supply chain decisions

Predictive Intelligence

  • Models to forecast demand fluctuations, delays, and disruption risks
  • Predictive alerts for early intervention

Unified Visibility Layer

  • Real-time dashboards integrating procurement, logistics, warehouse, and supplier data
  • Cross-site operational visibility to reduce blind spots

Supplier Performance & Risk Management

  • AI-driven supplier risk scoring and performance evaluation
  • Structured insights for improved sourcing decisions

Operational Optimization

  • Faster, more accurate procurement actions
  • Automated issue detection and mitigation workflows

Benefits

  • Real-time visibility across procurement, logistics, and supplier operations

  • Predictive analytics enabling early detection of operational risks

  • Centralized dashboards reducing fragmentation across sites

  • Automated alerts replacing manual monitoring

  • Improved supplier evaluation with consistent AI-driven scoring

  • Faster decision-making powered by intelligent recommendations

  • Proactive disruption mitigation, minimizing operational impact

  • Reduced friction across procurement and logistics teams

  • Stronger coordination between suppliers, warehouses, and logistics partners

Impact

  • 28% reduction in supply chain delays through predictive alerts and early interventions

  • 35% improvement in procurement accuracy with AI-driven recommendations

  • 22% reduction in logistics costs through optimized routing and reduced last-minute changes

  • 40% faster response time to disruptions enabled by real-time visibility

Customer

IT/OT Cost optimization for a Global Automotive Leader
A multinational automotive manufacturer operating across multiple continents, managing complex production environments with deeply integrated IT and OT systems. With thousands of applications across plants, engineering units, and business functions, the organization faced rising operational costs, system complexity, and aging legacy platforms. The customer required a unified and scalable modernization approach to streamline their global technology landscape while maintaining the reliability of mission-critical automation.

Business Objective

The customer aimed to:

  • Reduce rapidly rising IT/OT operational costs without disrupting factory automation

  • Standardize, consolidate, and streamline applications across plants and global regions

  • Replace legacy, high-maintenance systems with modern low-code/no-code (LCNC) platforms

  • Improve system reliability and accelerate change management cycles

  • Strengthen cross-functional governance between Finance, Sourcing, and IT for spend control

Scope of Services

BXI Technologies delivered a global modernization and cost-optimization program:

Application Portfolio Assessment

  • End-to-end evaluation of IT and OT applications across all plants
  • Identification of redundant, obsolete, and underutilized systems

AI-Led Transformation Planning

  • AI-driven mapping of migration and upgrade paths
  • Consolidation strategy for low-code/no-code platforms

Application Modernization via SmartDev

  • Rationalization and modernization of legacy applications
  • Migration to LCNC platforms for faster, more cost-effective delivery

Finance & Sourcing Integration

  • Joint cost governance framework established
  • Contract optimization and license rationalization

Operational Streamlining

  • Removing application sprawl
  • Standardizing automation workflows across plants

Benefits

  • Significant reduction in IT/OT operational costs

  • Faster deployment cycles using LCNC platforms

  • Reduced dependency on traditional development and legacy vendors

  • Improved visibility and control over application sprawl and licensing

  • More reliable automation environment with fewer failures and downtime

  • Stronger partnership between IT, Finance, and Sourcing for continuous optimization

Impact

  • 25–35% reduction in total IT/OT application costs through consolidation

  • 40–50% faster rollout of new automation workflows via LCNC platforms

  • Up to 30% reduction in infrastructure footprint and recurring hosting costs

Customer

Digital Twin–Enabled Scale-Up Acceleration for a Global Industrial Manufacturer
A multinational industrial manufacturing company operating complex production lines across multiple regions. The organization faced recurring delays, late-phase quality failures, and unpredictable performance during scale-up of new or modified production lines. To avoid costly capex overruns and ensure smoother commissioning, the company needed a digital-twin-driven approach that could validate behavior, simulate risks, and align engineering and operations before physical deployment.

Business Objective

The customer aimed to:

  • Minimize execution and quality risks during production scale-up

  • Validate production behavior virtually before real-world deployment

  • Avoid costly capital expenditure overruns caused by late-stage failures

  • Improve predictability of throughput, load, and quality metrics

  • Strengthen collaboration between engineering, operations, and process teams

  • Accelerate production readiness with higher confidence

Scope of Services

BXI Technologies delivered an end-to-end digital-twin modernization program, which included:

  • Production line scale-up planning and quality-risk assessment

  • Integration of a full digital twin environment mirroring physical production systems

  • Operational risk modeling and scenario simulation for “what-if” analysis

  • Validation of throughput, load, and equipment behavior prior to deployment

  • Cross-functional alignment between engineering and operations to ensure shared visibility and decision-making

Benefits

  • Early detection of quality risks before physical trials

  • Stronger collaboration between engineering and operations teams

  • Reduction in rework cycles and scale-up delays

  • Higher confidence in capex decisions backed by virtual validation

  • Improved readiness of production teams prior to real-world execution

Impact

  • 35–45% reduction in scale-up execution risk

  • 30–40% fewer quality defects during initial production runs

  • 25–35% faster production ramp-up time

Customer

A leading e-commerce giant in the European market, operating 20+ consumer brands across six regions and over 150 countries. The business manages a large global portfolio and must coordinate marketing execution across markets with varying maturity, channels, and customer expectations. Their scale demands highly agile marketing operations, centralized intelligence, and personalization at speed.

Business Objective

The customer wanted to:

  • Transform global marketing operations into an agile, scalable operating model

  • Enable personalized, consumer-centric marketing at global scale

  • Increase customer penetration across multiple brands and regions

  • Replace decentralized, manual processes with unified systems and coordinated execution

  • Improve visibility and decision-making across regions and business units

  • Identify and size value opportunities to build adoption and leadership alignment

  • Establish a multi-year digital and MarTech transformation roadmap

Scope of Services

BXI partnered with the customer to execute a global marketing transformation program, including:

Strategic Marketing Transformation

  • Defined the vision & personalization ambition across 20+ brands

  • Created top-down opportunity sizing to secure leadership commitment

  • Established a multi-year value capture plan, linked to sprint-level execution

Operating Model Redesign

  • Designed and launched four cross-functional agile pods

    • personalized campaigns

    • channel operations

    • data & insights

    • experimentation

  • Tested personalization use cases in-market with real customers

Data & Measurement Enablement

  • Built a customer marketing data testing environment

  • Enabled pod teams to generate insights on-demand

  • Implemented measurement framework to track impact of use cases

Transformation Roadmap

  • Defined a 2.5-year MarTech transformation roadmap with 80+ initiatives

  • Prioritized platform development, data integration, and marketing process scale-out

Benefits

  • A unified vision for personalized customer marketing at enterprise scale

  • Clear opportunity sizing to align leadership and accelerate adoption

  • Agile pods established to test and scale personalization in real markets

  • Multi-year value capture plan aligned to sprint execution

  • On-demand customer data and insights enabling rapid experimentation

  • A structured testing environment to measure impact of use cases

  • Strong cross-functional alignment across brands, regions, and leadership

Impact

  • ~$250 million projected cost savings from process and platform efficiencies

  • ~15% projected revenue growth via consumer-centric marketing approach

  • 80+ initiatives included in a 2.5-year MarTech roadmap

  • 100% leadership buy-in for a unified digital transformation vision

Customer

A multinational restaurant chain based in the United States, operating thousands of locations across multiple regions. With rapid digital adoption, rising commodity and labor costs, and a major consumer shift toward delivery platforms, the company needed a modern, data-driven strategy to strengthen customer engagement and drive revenue growth across channels.

Business Objective

The customer wanted to:

  • Drive transformative customer engagement using AI and personalization

  • Build a unified customer data strategy to identify and target prospects across channels

  • Deliver omnichannel, tailored experiences that increase restaurant visits

  • Expand value-added products and services based on customer insights

  • Develop a business and MarTech strategy capable of bottom-line impact

  • Create a 360-degree customer view combining first- and third-party data

  • Enable real-time personalization to drive incremental revenue and growth

Scope of Services

BXI partnered with the customer to design and implement a data-driven marketing and personalization engine, including:

AI-powered data engine:

  • Built a 360-degree customer profile by combining first-party data with Epsilon third-party data

  • Assigned unique customer IDs to enable precise targeting and engagement

  • Created insights to identify new revenue opportunities at customer and segment level

CDP integration and MarTech activation:

  • Connected Epsilon identity to a new Salesforce CDP

  • Optimized Salesforce Marketing Cloud for email, mobile and digital engagement

  • Implemented Marketing Cloud Personalization for real-time experiences

  • Enabled Marketing Cloud Intelligence for advanced analytics

  • Streamed and modeled data into a unified lakehouse to enable personalization, segmentation and enrichment

Real-time automation and insights:

  • Delivered real-time data integrations to power personalization engines

  • Enabled real-time insights for demand forecasting, supply planning and new product launches

Benefits

  • Unified and enriched customer identity across digital channels

  • Personalized engagement driving repeat visits and loyalty

  • Real-time personalization across email, app and digital touchpoints

  • Advanced analytics enabling new revenue opportunities

  • Unified data architecture enabling smarter segmentation and targeting

  • Real-time insights for product launch and pricing decisions

  • Scalable MarTech foundation connecting data, personalization and execution

Impact

  • 550 million dollars incremental revenue opportunity over five years

  • Real-time personalization across customer journeys

  • Unified lakehouse architecture enabling smarter segmentation

  • Continuous real-time insights improving product launch and regional decisions

 

Customer

A well-known American restaurant chain specializing in pizza and pasta, serving customers across dine-in, takeout, and delivery channels. Known for its wide menu, strong brand presence, and national footprint.

Business Objective

The restaurant wanted to expand its value-added products and services to strengthen customer loyalty and increase repeat visits.
Key goals included:

  • Delivering personalized customer experiences across channels

  • Building a modern MarTech strategy

  • Improving customer engagement and loyalty

  • Driving revenue growth through tailored experiences and promotions

  • Competing effectively with digital-first delivery platforms

Scope of Services

The project focused on enabling next-generation customer engagement through:

Digital & MarTech Strategy

  • Assessment of current customer engagement model

  • Identification of gaps in customer personalization

  • Modern MarTech roadmap creation

Customer Experience Transformation

  • Unified customer journeys across app, web, in-store, and delivery

  • Personalization engines for offers, promotions, and menu recommendations

Real-Time Insights & Automation

  • Real-time automations across marketing and operations

  • Intelligent insights to anticipate supply & demand

  • Predictive recommendations for new product launches

Benefits

Real-Time Automations & Insights

  • Real-time data helped anticipate supply and demand across regions

  • Faster identification of trending menu items

  • Enabled smarter, localized promotions

  • Supported quick launch of new products

  • Strengthened customer lifetime value

Impact

$550M incremental revenue opportunity over 5 years

Driven by personalization, targeted marketing, and customer engagement initiatives.

Additional Impact:

  • Increased visits across dine-in and delivery channels

  • Higher customer retention

  • Efficient campaign performance through automated segmentation

Customer

A Fortune 500 enterprise and the world’s largest producer of potash and phosphate fertilizer.

Business Objective

  • Provide a scalable skilled resource pool.
  • Establish an innovation delivery model leveraging DevOps, automated testing, and continuous improvement.
  • Leverage evolving technologies including RPA, AI, IoT.
  • Strengthen Data & Analytics capabilities.
  • Drive Tool Rationalization across the IT landscape.
  • Enable Application and Infrastructure Modernization to support future-ready operations.

Scope of Services

The services were delivered across both applications and core IT infrastructure.

Application Services

  • Managing 169 applications (Key Apps: SAP, Salesforce, Power BI, Maximo, Azure).
  • Application support, maintenance, and minor changes.
  • Quality Assurance for major development and project requirements.

Infrastructure Services

  • 24/7 Service Desk for L1 & L1.5 support in four languages: English, Brazilian, Portuguese, and Spanish.
  • Server and storage support, data center management, cloud operations administration (IaaS), VDI, middleware, database administration, EUC/workplace services.
  • Managed network services, service desk services and user administration, disaster recovery, and cybersecurity operations.

Benefits

  • Integrated operational model delivering agility, productivity, and scalability.
  • Business-aligned SmartOps enabling self-service, self-healing, and auto-healing.
  • Unified Operations Centre consolidating Service Desk L1/L1.5 and tools.
  • Enterprise-wide DevOps rollout supported by standardized tools, frameworks, and accelerators.
  • SEED team driving comprehensive digital transformation including blockchain, supply chain optimization, scaling AIoT, and customer experience enhancements.
  • Technology-led Industry 4.0 transformation for business processes.
  • Legacy-to-Cloud migration, SAP S/4HANA, and SAP mobility for mining workers.
  • Application modernization using Low-Code/No-Code tech stack.
  • Data analytics transformation enabling AI scaling and advanced data science capabilities.

Impact

  • 45% ticket reduction through automation.
  • Up to 70% reduction in equipment breakdowns.
  • ~43% YoY cost optimization over 5 years.
  • >95% process and system uptime.
  • 70% improvement in utilization across 3 years.

ABOUT THE CLIENT

A leading international developer and operator of premium hotels & resorts

BUSINESS OBJECTIVES

The customer aimed to enhance guest experience, improve online conversions, and modernize digital touchpoints across all properties. They required a connected, data-driven hospitality platform that integrates customer journeys across booking, stay, loyalty, and service touchpoints.

SCOPE OF SERVICES

End-to-end IT services for hospitality operations
Development of a unified Connected Customer Experience Platform
Integration of booking engines, loyalty systems, and CRM

Multi-property digital experience standardization

BENEFITS

  • Strengthened brand visibility and recognition globally
  • Higher customer loyalty due to consistent digital service experience
  • Operational efficiency through integrated digital systems

IMPACT

  • 63% increase in online resort bookings
  • 27% increase in cross-property customer engagement
  • Standardized digital experience across all international properties