Tag: Hospitality

ABOUT THE CLIENT

A Leading Hospitality IT Solutions Provider in the US

BUSINESS OBJECTIVE

The client required support for property migrations, operations, and application management to maintain stability and scalability for thousands of connected hotel properties.

 SCOPE OF SERVICES

  • BPO and Application Development & Maintenance (ADM)
  • Property migrations: onboarding first wave of hotels onto new digital backbone
  • Operational support across hospitality applications

 BENEFITS 

  • Increased operational stability across migrated properties
  • Faster onboarding of hotels into centralized IT ecosystem

 IMPACT

  • Streamlined digital adoption for newly onboarded properties
  • Reduced downtime and improved guest-facing system reliability

ABOUT THE CLIENT

A leading international developer and operator of premium hotels & resorts

BUSINESS OBJECTIVES

The customer aimed to enhance guest experience, improve online conversions, and modernize digital touchpoints across all properties. They required a connected, data-driven hospitality platform that integrates customer journeys across booking, stay, loyalty, and service touchpoints.

SCOPE OF SERVICES

End-to-end IT services for hospitality operations
Development of a unified Connected Customer Experience Platform
Integration of booking engines, loyalty systems, and CRM

Multi-property digital experience standardization

BENEFITS

  • Strengthened brand visibility and recognition globally
  • Higher customer loyalty due to consistent digital service experience
  • Operational efficiency through integrated digital systems

IMPACT

  • 63% increase in online resort bookings
  • 27% increase in cross-property customer engagement
  • Standardized digital experience across all international properties