Technology company with social impact and innovation
Technology Brilliance

Geography: ROW (Rest of World)

Customer

A leading global retailer operating across more than 20 countries undertook a retail cloud infrastructure modernization initiative to support its rapidly growing digital commerce business. As online demand increased across regions, the retailer’s legacy IT infrastructure began to limit performance, scalability, and reliability, especially during peak shopping periods. To sustain global growth and deliver consistent customer experiences, the organization needed a modern, cloud-first foundation that could scale quickly and operate reliably across markets.

Benefits

The retailer set out to:

  • Scale digital and e-commerce operations across 20+ countries

  • Improve platform performance and response times

  • Eliminate bottlenecks caused by aging IT infrastructure

  • Reduce operational costs through infrastructure modernization

  • Enable faster expansion into new geographic markets

  • Ensure high reliability and uptime during peak demand periods

Scope of Services

BXI Technologies partnered with the retailer to modernize its digital infrastructure and improve operational agility. The engagement focused on transforming the core technology foundation to support global scale and growth.

Key areas included:

  • Modernization of existing infrastructure to a cloud-native architecture

  • Migration of critical workloads from legacy systems to the cloud

  • Performance optimization to address latency and response-time issues

  • Implementation of AI-powered optimization tools to improve efficiency

  • Designing a scalable, resilient platform to support global e-commerce traffic

This retail cloud infrastructure modernization program established a resilient digital backbone that could support continuous growth, seasonal demand spikes, and rapid geographic expansion.

Benefits

As a result of the transformation, the retailer achieved:

  • A modern, cloud-ready infrastructure built for scale

  • Improved agility across global e-commerce operations

  • Enhanced platform reliability during high-traffic events

  • Faster market entry enabled by a flexible technology foundation

  • Reduced reliance on legacy systems through AI-driven optimization

Impact

  • 70% of workloads migrated to a cloud-native environment

  • 50% improvement in platform response times

  • 99.99% application uptime achieved

  • 40% reduction in operational costs

  • Expansion into 3 new markets within 12 months

Beyond immediate performance and cost improvements, the modernization effort positioned the retailer for long-term digital scalability. With a cloud-native foundation in place, the organization can continuously optimize operations, launch new services faster, and respond more effectively to changing customer expectations across markets.

 

Customer

A clothing division needed to work with channel partners to grow digital commerce revenue.

Business Objective

  • Overcoming E-Commerce Integration Challenges

  • Transforming Multichannel Distribution for Unified Commerce Success.

  • A sought to improve its channel partners’ digital commerce capabilities. but was unsure which investments would result in maximum revenue growth.

Scope of Services

E-commerce businesses and retailers expanding their multichannel distribution capabilities will need to integrate multiple applications and systems both within and outside the company to strive toward unified commerce capabilities.

In their efforts to build an integrated e-commerce ecosystem often face multiple challenges such as:

  • Lack of end-to-end process visibility and orchestration

  • Inefficient integration capabilities to meet the business needs

  • Constrained ability to make effective decisions due to siloed data

  • Lack of overarching governance and integrations control due to the consumerization of e-commerce applications

Due to the variety of applications needed to serve the needs of high-volume, high-velocity and high-variability e-commerce activities, many organizations struggle to effectively integrate their business processes.

Benefits

  • We could assess the need to invest in an integration platform by evaluating the impact critical challenges hampering e-commerce growth they have on the business.

  • Help them select the right-fit integration platform provider by assessing vendor capabilities across three dimensions: business, technology and ecosystem support.

  • Accomplished e-commerce performance objectives by creating a robust integration plan with the platform provider.

Impact

  • Roughly has seen a 30% growth in the share of total sales through digital commerce from 2019 to 2021.

  • Most channel partners that we have strategically partnered with on digital commerce efforts are now growing faster and becoming more profitable for us, so our growing digital commerce business serves as a proxy for sustainable, profitable growth.

Customer

A leading e-commerce giant in the European market, operating 20+ consumer brands across six regions and over 150 countries. The business manages a large global portfolio and must coordinate marketing execution across markets with varying maturity, channels, and customer expectations. Their scale demands highly agile marketing operations, centralized intelligence, and personalization at speed.

Business Objective

The customer wanted to:

  • Transform global marketing operations into an agile, scalable operating model

  • Enable personalized, consumer-centric marketing at global scale

  • Increase customer penetration across multiple brands and regions

  • Replace decentralized, manual processes with unified systems and coordinated execution

  • Improve visibility and decision-making across regions and business units

  • Identify and size value opportunities to build adoption and leadership alignment

  • Establish a multi-year digital and MarTech transformation roadmap

Scope of Services

BXI partnered with the customer to execute a global marketing transformation program, including:

Strategic Marketing Transformation

  • Defined the vision & personalization ambition across 20+ brands

  • Created top-down opportunity sizing to secure leadership commitment

  • Established a multi-year value capture plan, linked to sprint-level execution

Operating Model Redesign

  • Designed and launched four cross-functional agile pods

    • personalized campaigns

    • channel operations

    • data & insights

    • experimentation

  • Tested personalization use cases in-market with real customers

Data & Measurement Enablement

  • Built a customer marketing data testing environment

  • Enabled pod teams to generate insights on-demand

  • Implemented measurement framework to track impact of use cases

Transformation Roadmap

  • Defined a 2.5-year MarTech transformation roadmap with 80+ initiatives

  • Prioritized platform development, data integration, and marketing process scale-out

Benefits

  • A unified vision for personalized customer marketing at enterprise scale

  • Clear opportunity sizing to align leadership and accelerate adoption

  • Agile pods established to test and scale personalization in real markets

  • Multi-year value capture plan aligned to sprint execution

  • On-demand customer data and insights enabling rapid experimentation

  • A structured testing environment to measure impact of use cases

  • Strong cross-functional alignment across brands, regions, and leadership

Impact

  • ~$250 million projected cost savings from process and platform efficiencies

  • ~15% projected revenue growth via consumer-centric marketing approach

  • 80+ initiatives included in a 2.5-year MarTech roadmap

  • 100% leadership buy-in for a unified digital transformation vision

Customer

An India headquartered multinational steel manufacturing giant and has operations in 26 countries and have a commercial presence in over 50 countries with employees across five continents. It is Europe’s 2nd largest steel producer.

Business Objective

  • Provide a scalable skilled resource pool
  • Innovation delivery model taking advantage of Automation, Self-Healing, and Auto healing.
  • Support Data & Analytics
  • Tool Rationalization
  • Infrastructure Modernization

Scope of Services

  • Multilingual Technology WPS
  • Application Service Desk – 24×7 Service desk support for 300+ applications delivered from 4 client locations in India.
  • On Premise Support in 3 client manufacturing locations across India
  • Dedicated Operations Management Centre at Mumbai office
  • Delivery Locations: 4
  • Volumetric Data: 29,000 tickets/ monthly; 40,000+ Users; 4 Contact mediums
  • English + Indian Languages support

Benefits

  • Dedicated Regional Service Delivery Model
  • Business aligned Smart Ops to focus on Self Service, Self-healing, and auto healing
  • Unified Operation Centre that Service Desk L1 & L1.5 and Tool Consolidation
  • SmartOps rollout for Monitor, Detect, and Resolve proactive events across tracks,
  • Digital Services Hub – Single Point of Accountability
  • Process Efficiency – through SOPs and improved FCR

Impact

  • 95% Reduction in time for gate pass
  • 20% Increase in First Call Resolution
  • Consolidation of two different Service Desks resulting in a Centralized service desk – giving the client a single source of accountability

Customer

A Fortune 500 enterprise and the world’s largest producer of potash and phosphate fertilizer.

Business Objective

  • Provide a scalable skilled resource pool.
  • Establish an innovation delivery model leveraging DevOps, automated testing, and continuous improvement.
  • Leverage evolving technologies including RPA, AI, IoT.
  • Strengthen Data & Analytics capabilities.
  • Drive Tool Rationalization across the IT landscape.
  • Enable Application and Infrastructure Modernization to support future-ready operations.

Scope of Services

The services were delivered across both applications and core IT infrastructure.

Application Services

  • Managing 169 applications (Key Apps: SAP, Salesforce, Power BI, Maximo, Azure).
  • Application support, maintenance, and minor changes.
  • Quality Assurance for major development and project requirements.

Infrastructure Services

  • 24/7 Service Desk for L1 & L1.5 support in four languages: English, Brazilian, Portuguese, and Spanish.
  • Server and storage support, data center management, cloud operations administration (IaaS), VDI, middleware, database administration, EUC/workplace services.
  • Managed network services, service desk services and user administration, disaster recovery, and cybersecurity operations.

Benefits

  • Integrated operational model delivering agility, productivity, and scalability.
  • Business-aligned SmartOps enabling self-service, self-healing, and auto-healing.
  • Unified Operations Centre consolidating Service Desk L1/L1.5 and tools.
  • Enterprise-wide DevOps rollout supported by standardized tools, frameworks, and accelerators.
  • SEED team driving comprehensive digital transformation including blockchain, supply chain optimization, scaling AIoT, and customer experience enhancements.
  • Technology-led Industry 4.0 transformation for business processes.
  • Legacy-to-Cloud migration, SAP S/4HANA, and SAP mobility for mining workers.
  • Application modernization using Low-Code/No-Code tech stack.
  • Data analytics transformation enabling AI scaling and advanced data science capabilities.

Impact

  • 45% ticket reduction through automation.
  • Up to 70% reduction in equipment breakdowns.
  • ~43% YoY cost optimization over 5 years.
  • >95% process and system uptime.
  • 70% improvement in utilization across 3 years.