Customer
Retail ERP Modernization for a Global Retailer
A global retail organization operating across multiple regions launched a retail ERP modernization initiative to streamline inventory management and improve enterprise decision-making. As the business scaled, fragmented ERP modules, manual data handling, and delayed reporting began to impact operational efficiency and customer experience. Therefore, the retailer needed a customized ERP platform that could unify core business functions and deliver real-time visibility across regions.
Business Objective
To address these challenges, the retailer set out to:
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Streamline inventory management across multiple regions
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Reduce manual data handling and processing delays
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Improve decision-making with real-time operational insights
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Achieve accurate demand forecasting to prevent stockouts and overstocking
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Integrate critical business functions into a single, unified system
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Enhance customer satisfaction through faster and error-free operations
Together, these objectives defined the roadmap for ERP modernization focused on visibility, accuracy, and operational efficiency.
Scope of Services
BXI Technologies partnered with the retailer to design and implement a customized ERP solution tailored to its global operations. First, the team built a modern ERP platform using SAP and Microsoft technologies to support scalability and performance. Next, the team integrated inventory, sales, and supply chain modules into a unified interface. As a result, the organization eliminated fragmented systems and reduced manual data collation.
In addition, BXI implemented AI-driven demand forecasting to improve planning accuracy and reduce inventory imbalances. At the same time, advanced analytics enabled real-time visibility into inventory levels, sales trends, and supply chain performance. As a result, the ERP platform became an end-to-end digital backbone supporting faster decisions and smoother operations.
Through this retail ERP modernization program, the organization established a unified digital backbone supporting inventory, sales, and supply chain operations.
Benefits
Following the transformation, the retailer achieved:
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Unified inventory, sales, and supply chain workflows within a single system
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Real-time visibility that enabled faster and more informed decisions
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Improved demand planning accuracy through AI-driven forecasting
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Reduced reliance on manual processes across ERP functions
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Better synchronization between departments and regional teams
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A stronger customer experience supported by reliable inventory accuracy
Impact
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Consequently, the retailer achieved a 25% reduction in overall operational costs.
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40% improvement in customer satisfaction scores
