Customer
A clothing division needed to work with channel partners to grow digital commerce revenue.
Business Objective
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Overcoming E-Commerce Integration Challenges
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Transforming Multichannel Distribution for Unified Commerce Success.
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A sought to improve its channel partners’ digital commerce capabilities. but was unsure which investments would result in maximum revenue growth.
Scope of Services
E-commerce businesses and retailers expanding their multichannel distribution capabilities will need to integrate multiple applications and systems both within and outside the company to strive toward unified commerce capabilities.
In their efforts to build an integrated e-commerce ecosystem often face multiple challenges such as:
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Lack of end-to-end process visibility and orchestration
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Inefficient integration capabilities to meet the business needs
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Constrained ability to make effective decisions due to siloed data
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Lack of overarching governance and integrations control due to the consumerization of e-commerce applications
Due to the variety of applications needed to serve the needs of high-volume, high-velocity and high-variability e-commerce activities, many organizations struggle to effectively integrate their business processes.
Benefits
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We could assess the need to invest in an integration platform by evaluating the impact critical challenges hampering e-commerce growth they have on the business.
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Help them select the right-fit integration platform provider by assessing vendor capabilities across three dimensions: business, technology and ecosystem support.
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Accomplished e-commerce performance objectives by creating a robust integration plan with the platform provider.
Impact
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Roughly has seen a 30% growth in the share of total sales through digital commerce from 2019 to 2021.
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Most channel partners that we have strategically partnered with on digital commerce efforts are now growing faster and becoming more profitable for us, so our growing digital commerce business serves as a proxy for sustainable, profitable growth.
ABOUT THE CLIENT
Digital Property Migration & Next-Gen PMS Development for a Leading US Hospitality IT Provider
BUSINESS OBJECTIVE
A leading Hospitality IT Solutions Provider in the US wanted to modernize its property onboarding process and accelerate the rollout of a next-generation Property Management System (PMS).
With increasing demand from hotel chains for faster integrations, data consistency, and enhanced digital guest services, the client needed to:
- Seamlessly migrate property data from legacy booking systems
- Ensure compatibility with industry Global Distribution Systems (GDS)
- Improve system stability and minimize onboarding delays
- Build a modern PMS with advanced features and scalable architecture
- Strengthen operational reliability through structured BPO & ADM services
SCOPE OF SERVICES
BXI engaged with the client to deliver a comprehensive suite of services across hospitality operations and digital transformation:
1. BPO (Business Process Outsourcing) Services
- Property onboarding support
- Data validation and enrichment
- Hotel system configuration & GDS alignment
- Ongoing property maintenance operations
2. ADM (Application Development & Maintenance) Services
- Application enhancements across hospitality systems
- Performance tuning, bug fixes, and release management
- End-to-end lifecycle management of the client’s hospitality applications
3. Property Migration & Integration
- Migration of the first wave of property data from legacy booking platforms
- Setup and mapping within the client’s proprietary systems & industry GDSs
- Ensuring data accuracy, availability, and operational continuity during transition
4. New-Generation PMS Development
- Application development for a modern, cloud-ready PMS
- Design of new modules for reservations, operations, housekeeping, and billing
- Integration with CRS, POS, GDS, and hotel service layers
BENEFITS
- Faster Property Onboarding
- Improved Data Quality & System Accuracy
- Scalable, Modern PMS Platform
- Operational Efficiency Gains
- Future-Ready Hospitality Technology Stack
IMPACT
- Enabled the client to rapidly onboard new hotel properties and expand market coverage
- Improved collaboration with global hotel chains due to reliable GDS integrations
- Reduced operational delays and boosted system uptime through BPO & ADM support
- Delivered a next-generation PMS that enhanced competitive positioning
- Strengthened the client’s reputation as a trusted technology provider for hospitality brands
