Customer
A leading e-2W manufacturer operating across a growing dealer network, particularly in high-growth rural markets.
Technology
Telematics Usage Data, Demand Forecasting, Predictive Analytics, Dealer Sell-Through Data, Predictive Parts Allocation
Business Objective
The client sought to improve service parts availability and protect service revenue by addressing recurring parts stock-outs across its dealer network.
Key objectives included:
- Improve service parts planning and availability.
- Reduce recurring dealer-level stock-outs.
- Use telematics and dealer sell-through data for demand forecasting.
- Improve first-time-fix rates through better parts availability.
- Strengthen visibility into parts demand across the network.
Scope of services
BXI Technology implemented a predictive parts-planning approach that connected telematics usage data with dealer sell-through patterns to improve demand forecasting and parts allocation.
The engagement included:
- Analysis of telematics usage data.
- Integration of dealer sell-through patterns into demand planning.
- Predictive demand forecasting for service parts.
- Predictive parts-allocation modelling across the dealer network.
- Identification of components requiring prioritization in future production runs.
Benefits
- Fewer service parts stock-outs at dealer counters.
- Faster first-time-fix rates.
- Improved service parts planning.
- Better visibility into component demand.
- Clearer production prioritization based on actual usage patterns.
- Improved service availability across the dealer network.
Impact
BXI Technology helped the client move from reactive parts planning toward a predictive model driven by telematics and dealer demand signals. The approach reduced stock-out risks, supported faster service resolution, and provided clearer intelligence on which components to prioritize in subsequent production cycles.
