Customer
A leading financial services organization specializing in investment banking, wealth management, and asset management, operating through multiple legal entities across India.
Technology
Microsoft 365, Microsoft Entra ID (Azure Active Directory), Microsoft Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Intune, Microsoft Security, PowerShell Automation
Business Objective
The client sought to simplify Microsoft 365 licensing and workplace operations across multiple legal entities with different renewal cycles and decentralized administration. The objectives were to:
- Consolidate Microsoft 365 licensing into a single renewal cycle.
- Simplify license administration across multiple business entities.
- Provide expert Level 2 and Level 3 support for workplace infrastructure.
- Strengthen identity, tenant, and cybersecurity management.
- Establish a scalable managed services model for long-term IT operations.
Scope of services
BXI Technology delivered an end-to-end Microsoft 365 managed services engagement covering:
- Enterprise Microsoft 365 license procurement and renewal management.
- Consolidation of multiple license renewal schedules into a unified annual renewal framework.
- Level 2 and Level 3 support for Microsoft 365 administration.
- Active Directory and Microsoft Entra ID administration.
- Tenant management and governance.
- Workplace, network, and cybersecurity support.
- Advanced troubleshooting, PowerShell automation, and identity management.
- SLA-driven managed support through a centralized service desk.
Benefits
- Centralized Microsoft 365 governance across all business entities.
- Simplified license lifecycle management and administration.
- Improved operational efficiency through standardized support processes.
- Faster issue resolution with dedicated L2 and L3 technical expertise.
- Enhanced identity management and security posture.
- Better visibility into Microsoft 365 operations and support performance.
- Predictable, scalable, and streamlined IT operations.
Impact
BXI Technology helped the client establish a centralized Microsoft 365 operating model by standardizing licensing, administration, and managed support across multiple business entities. The engagement simplified IT operations, strengthened governance and security, reduced administrative overhead, and created a scalable foundation to support the organization’s future growth and digital workplace initiatives.
