Customer
A leading global retailer operating across more than 20 countries undertook a retail cloud infrastructure modernization initiative to support its rapidly growing digital commerce business. As online demand increased across regions, the retailer’s legacy IT infrastructure began to limit performance, scalability, and reliability, especially during peak shopping periods. To sustain global growth and deliver consistent customer experiences, the organization needed a modern, cloud-first foundation that could scale quickly and operate reliably across markets.
Benefits
The retailer set out to:
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Scale digital and e-commerce operations across 20+ countries
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Improve platform performance and response times
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Eliminate bottlenecks caused by aging IT infrastructure
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Reduce operational costs through infrastructure modernization
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Enable faster expansion into new geographic markets
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Ensure high reliability and uptime during peak demand periods
Scope of Services
BXI Technologies partnered with the retailer to modernize its digital infrastructure and improve operational agility. The engagement focused on transforming the core technology foundation to support global scale and growth.
Key areas included:
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Modernization of existing infrastructure to a cloud-native architecture
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Migration of critical workloads from legacy systems to the cloud
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Performance optimization to address latency and response-time issues
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Implementation of AI-powered optimization tools to improve efficiency
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Designing a scalable, resilient platform to support global e-commerce traffic
This retail cloud infrastructure modernization program established a resilient digital backbone that could support continuous growth, seasonal demand spikes, and rapid geographic expansion.
Benefits
As a result of the transformation, the retailer achieved:
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A modern, cloud-ready infrastructure built for scale
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Improved agility across global e-commerce operations
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Enhanced platform reliability during high-traffic events
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Faster market entry enabled by a flexible technology foundation
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Reduced reliance on legacy systems through AI-driven optimization
Impact
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70% of workloads migrated to a cloud-native environment
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50% improvement in platform response times
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99.99% application uptime achieved
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40% reduction in operational costs
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Expansion into 3 new markets within 12 months
Beyond immediate performance and cost improvements, the modernization effort positioned the retailer for long-term digital scalability. With a cloud-native foundation in place, the organization can continuously optimize operations, launch new services faster, and respond more effectively to changing customer expectations across markets.
