ABOUT THE CLIENT
A Leading Hospitality IT Solutions Provider in the US
BUSINESS OBJECTIVE
The client required support for property migrations, operations, and application management to maintain stability and scalability for thousands of connected hotel properties.
SCOPE OF SERVICES
- BPO and Application Development & Maintenance (ADM)
- Property migrations: onboarding first wave of hotels onto new digital backbone
- Operational support across hospitality applications
BENEFITS
- Increased operational stability across migrated properties
- Faster onboarding of hotels into centralized IT ecosystem
IMPACT
- Streamlined digital adoption for newly onboarded properties
- Reduced downtime and improved guest-facing system reliability
