Day: January 6, 2026

Customer

A global leader in energy flow measurement and optimization operating across 130+ countries undertook an energy industry digital transformation to modernize its technology landscape. The organization manages mission-critical systems for measuring and optimizing the flow of natural gas, electricity, and water at global scale. However, growing device complexity and operational demands required a more resilient, intelligent, and scalable digital foundation to support Industry 4.0 initiatives and real-time decision-making.

Business Objective

The client aimed to:

  • Improve product quality and significantly reduce equipment breakdowns

  • Modernize applications and infrastructure to support Industry 4.0 initiatives

  • Build real-time operational intelligence for proactive maintenance and performance monitoring

  • Enhance global support coverage with 24/7 operational reliability

  • Reduce IT and operational costs through automation and tool consolidation

Together, these objectives defined a transformation roadmap focused on resilience, intelligence, and scalable global operations.

Scope of Services

Quality Engineering & Testing

  • Automated testing and CMS validation

  • Capacity, load, and performance testing

  • Device connectivity and responsiveness testing

  • Enterprise quality assurance for major product releases

Data & Analytics Support

  • Real-time event monitoring and optimization

  • Data engineering and analytics enablement

  • Actionable insights to improve equipment maintenance and reliability

Application & Infrastructure Modernization

  • Legacy-to-cloud application modernization

  • SAP S/4HANA transformation and SAP mobility for field workers

  • Migration to low-code/no-code platforms

  • Rationalization of tools, applications, and legacy systems

Infrastructure & Operations

  • 24/7 Service Desk (L1 & L2)

  • Server, storage, and data center management

  • Cloud operations (IaaS), VDI, and middleware support

  • Database administration and end-user computing

  • Managed network services, disaster recovery, and cybersecurity operations

This energy industry digital transformation program established a modern foundation for real-time monitoring, predictive maintenance, and scalable global operations.

Benefits

As a result of the transformation, the client realized:

  • Improved product quality and device reliability across global operations

  • Proactive maintenance enabled by real-time operational intelligence

  • Faster issue detection and resolution through automated diagnostics

  • More resilient and responsive connected device ecosystems

  • Streamlined global operations supported by a unified delivery and support model

  • Greater agility and scalability of IT and operational environments

  • Stronger cybersecurity posture and improved business continuity

Impact

  • 51% cost optimization through automation, tool consolidation, and modernization

  • 33% improvement in operational efficiency driven by testing-led optimization

  • Up to 80% reduction in equipment breakdowns

  • Significant reduction in OEM MTTR (Mean Time to Repair)

  • 24/7 operational support coverage across 130+ countries

  • End-to-end visibility enabled across global operational infrastructure

 

The hospitality industry is undergoing a fundamental shift. Guest expectations are evolving faster than traditional systems can adapt, and hotels are no longer competing on service alone — they are competing on experience orchestration, digital maturity, and operational intelligence.

At BXI Technology, our Hospitality Center of Excellence (COE) is built to solve this exact challenge.
We don’t just modernize systems — we integrate products, data, and experiences into one connected ecosystem that enables hotels to operate smarter, personalize at scale, and create differentiated value for guests.

Why Hospitality Needs a COE Today

Despite large investments in technology, most hotels still face the same structural problems:

  • Fragmented guest journeys

  • Disconnected backend systems

  • Rigid legacy platforms

  • Slow personalization capabilities

  • Minimal real-time intelligence

  • Limited actionable insights for decision-making

A Hospitality COE provides a unified framework that connects these scattered layers and accelerates digital transformation across the entire guest lifecycle — from booking to checkout, and beyond.

Core Hospitality Products: The Foundation of Modern Operations

Hotels rely on a complex stack of operational platforms. BXI Technology strengthens this foundation through modernization, integration, and composability across:

  • Property Management Systems (PMS)

  • Central Reservation Systems (CRS)

  • Point of Sale (POS)

  • IBE and Web Platforms

By transforming these core systems into flexible, microservices-driven components, hotels gain the ability to scale seamlessly, automate routine functions, and unlock richer guest insights.

Disruption in Customer Experience: Engineering the Next Era of Hospitality

Guest experience is no longer about touchpoints — it’s about intelligent continuity.
Our COE introduces customer experience technologies that help hotels shift from service delivery to experience engineering:

Composable Architecture

Build, extend, and innovate without being trapped in monolithic systems.

Chatbots & Conversational AI

Enable instant, personalized support across languages and channels.

Omni-Channel Digitization

Connect guests across mobile, web, kiosk, social, and in-stay platforms.

Sentiment Analytics

Understand guest emotions in real time and act before issues escalate.

These capabilities transform every interaction into a meaningful, data-driven experience.

Transformation Services: Turning Vision into Scalable Reality

Technology alone doesn’t drive transformation — execution does.
Our Hospitality COE provides a full suite of transformation services to help hotels build the future with confidence:

  • Digital Consulting & Transformation Strategy

  • Application Engineering & System Integration

  • Customer Engagement & Experience Design

  • Data Management & Actionable Insight Services

From modernization programs to AI-led operational redesign, we help hospitality brands transition from reactive to proactive operations.

The Outcome: Smarter Operations, Happier Guests, Stronger Business

A connected hospitality ecosystem powered by BXI Technology’s COE delivers measurable impact:

  • Higher guest satisfaction through personalization

  • Reduced operational friction

  • Faster decision-making powered by real-time data

  • Scalable digital platforms for future growth

  • Improved revenue through targeted engagement

  • Consistent, integrated experiences across every touchpoint

In a market where expectations shift daily, the ability to operate intelligently is no longer an advantage — it’s a necessity.

Looking Ahead: Hospitality in 2026 and Beyond

The next phase of hospitality transformation won’t be defined by isolated tools.
It will be defined by connected intelligence, composable platforms, and experiences that feel effortless.

BXI Technology’s Hospitality COE is built to help hotels lead that future — not chase it.

Customer

A global manufacturing enterprise operating across multiple geographies initiated an AI-driven cybersecurity modernization program to protect its production systems and global supply chain. As digital adoption increased across plants, frequent cyber incidents began disrupting operations, increasing costs, and impacting productivity. Therefore, the organization required a modern, intelligent security foundation capable of proactively identifying threats and safeguarding business continuity at scale.

Business Objective

The organization set out to:

  • Reduce escalating cybersecurity-related costs

  • Strengthen threat detection and incident response capabilities

  • Ensure uninterrupted production and supply chain operations

  • Shift from reactive security measures to proactive cyber risk management

  • Improve profit margins through greater operational resilience

Together, these objectives defined a roadmap for cybersecurity modernization aligned with business continuity and growth.

Scope of Services

BXI Technologies partnered with the client to modernize its cybersecurity environment end to end. The engagement focused on replacing fragmented, outdated security tools with an AI-driven, automated, and globally scalable security model.

The scope included:

  • Modernization of the cybersecurity architecture across IT and OT environments

  • Deployment of AI-driven, real-time threat detection and monitoring

  • Automation of incident response and resolution workflows

  • Predictive analytics for vulnerability identification and risk forecasting

  • Cloud-based managed security services to support global operations

  • Unified security operations across business units and geographies

This AI-driven cybersecurity modernization initiative established a unified, automated security operations model across all business units and geographies.

Benefits

As a result of the transformation, the organization realized:

  • Improved operational continuity across manufacturing and supply chain systems

  • Faster and more consistent threat detection and response

  • Reduced reliance on manual security interventions

  • Greater resilience against production disruptions caused by cyber incidents

  • Improved scalability and readiness to support global operations

  • A future-ready cybersecurity posture aligned with regulatory and compliance needs

  • Stronger foundation for safe digital transformation initiatives

Impact

  • 40% reduction in system downtime through automated incident response

  • 25% decrease in annual cybersecurity costs via tool consolidation and automation

  • Significant reduction in incident frequency through predictive risk identification

  • 15% improvement in profit margins due to fewer disruptions and faster recovery

  • Global, 24/7 security coverage enabled through managed security services

 

Customer

As part of a cloud-native application modernization initiative, a fast-growing e-commerce company set out to strengthen its digital platform while scaling rapidly during seasonal peak demand. Operating in a highly competitive market, the company faced frequent downtimes, slow performance, and backend inefficiencies that impacted customer experience and revenue growth. To compete with larger retailers and support sustained expansion, the organization needed a resilient, scalable, and cloud-native application architecture.

Business Objective

The company aimed to:

  • Strengthen platform stability during high-traffic seasonal sales

  • Reduce downtime and ensure 24/7 availability

  • Improve order processing speed and backend efficiency

  • Enhance customer experience through real-time responsiveness and personalization

  • Leverage cloud-native technologies to support rapid growth

  • Compete effectively against digitally mature retail platforms

Together, these objectives defined a roadmap for cloud-native application modernization aligned with performance, scalability, and customer experience.

Scope of Service

BXI Technologies modernized the client’s application landscape to eliminate performance bottlenecks and build a resilient cloud-native ecosystem.

  • Designed and built a cloud-native e-commerce application architecture

  • Modernized backend integrations to ensure seamless data flow

  • Automated key order processing and fulfilment workflows

  • Implemented AI-driven analytics to gain insights into customer behavior

  • Integrated third-party APIs to improve responsiveness across payments, logistics, and tracking

This cloud-native application modernization approach enabled scalability without compromising stability or performance.

Benefits

  • Improved platform stability during peak traffic periods

  • Faster and more reliable order processing workflows

  • Enhanced customer experience through responsive and personalized interactions

  • Reduced operational friction across fulfilment and support teams

  • A modern, scalable architecture capable of supporting long-term growth

  • Stronger competitive positioning against legacy retail platforms

Impact

  • 50% reduction in platform downtime during peak sales

  • 40% increase in order processing efficiency

  • 25% revenue growth during the next seasonal sale

  • Elimination of system failures during high-demand events

  • Improved agility for launching new promotions, categories, and offerings

 

 

Customer

As part of a digital transformation of the parcel ecosystem, a leading British multinational postal and courier company set out to modernize its end-to-end parcel operations. With only 20% of parcel traffic digitized, the organization faced poor visibility across deliveries, limited customer experience, and operational inefficiencies across sortation and last-mile networks. To compete with digital-first logistics providers, the client needed a fully digitized, real-time, and integrated parcel platform.

Business Objective

The client aimed to:

  • Achieve 100% digital capture of parcel events

  • Enable real-time in-flight delivery changes for customers

  • Improve customer onboarding, experience, and retention

  • Increase operational efficiency across sortation, routing, and delivery

  • Reduce incidents, delays, and manual interventions

  • Compete effectively with digital-native logistics platforms

These goals defined the roadmap for digital transformation of the parcel ecosystem across the enterprise.

Scope of Services

BXI partnered with the client to deliver a comprehensive transformation across the parcel lifecycle.

Parcel Digitization

  • Enabled end-to-end digital capture of all parcel events (scan, sort, route, deliver)

  • Replaced legacy manual workflows with real-time digital processes

Integration Modernization

  • Modernized the enterprise integration landscape

  • Unified Parcel Systems, Sortation Hubs, and Route Planning Systems

  • Implemented event-driven architecture for real-time parcel intelligence

Customer Experience Transformation

  • Introduced real-time in-flight delivery change capabilities

  • Enabled doorstep collection and intelligent task assignment

  • Improved track-and-trace visibility and customer notifications

Operational Intelligence & Monitoring

  • Deployed monitoring, alerting, and observability tools

  • Implemented Solution Manager, WILY, HAWK alerting, and EEM

  • Enabled proactive issue detection and experience analytics

This digital transformation of the parcel ecosystem created a scalable foundation for future innovation.

Benefits

  • Complete digital visibility across the parcel journey

  • Improved customer control and delivery flexibility

  • Higher operational efficiency through automation

  • Better routing and sortation intelligence

  • Reduced dependency on manual interventions

  • Stronger competitive positioning against digital-first players

Impact

  • Complete digital visibility across the parcel journey

  • Improved customer control and delivery flexibility

  • Higher operational efficiency through automation

  • Better routing and sortation intelligence

  • Reduced dependency on manual interventions

  • Stronger competitive positioning against digital-first players

 

Customer

As part of a connected fleet and telematics modernization initiative, a leading U.S.-based trucking and logistics company set out to transform how it manages and monetizes fleet operations. Operating a large nationwide fleet, the organization faced growing pressure from rising maintenance costs, customer expectations for real-time visibility, and industry disruption driven by electric and autonomous vehicles. To stay competitive, the customer needed a data-driven platform that could unify telematics data, improve operational efficiency, and unlock new revenue opportunities.

Business Objective

The logistics provider aimed to:

  • Monetize telematics data across its expansive fleet

  • Prepare for disruption from electric and autonomous vehicles

  • Improve customer experience through real-time fleet insights

  • Strengthen process and data consistency across fleet operations

  • Enable predictive analytics–driven business capabilities

  • Reduce maintenance costs by predicting failures early

  • Optimize fleet performance, compliance, and safety through automation

These objectives defined a roadmap for connected fleet and telematics modernization at enterprise scale.

Scope of Services

BXI Technologies partnered with the customer to deliver a unified, intelligence-driven fleet platform.

  • Designed a connected fleet platform ingesting near real-time telematics data

  • Unified data across ~0.5M vehicles from major truck OEMs, telematics service providers, and IoT platforms

  • Enabled enterprise-wide decision-making using centralized telematics intelligence

  • Delivered real-time visibility into:

    • Vehicle health and condition

    • Predictive maintenance alerts

    • Emergency driver assistance status

  • Implemented real-time route optimization based on traffic, operational cost, and constraints

  • Built a scalable foundation to monetize telematics data across the logistics ecosystem

This connected fleet and telematics modernization approach enabled both operational efficiency and new digital revenue streams.

Benefits

  • Lower maintenance costs through predictive maintenance intelligence

  • Improved regulatory compliance across fleet operations

  • Enhanced customer satisfaction via value-added telematics services

  • More accurate ETAs improving customer experience

  • Stronger operational consistency with unified fleet data

  • New monetization opportunities from telematics insights

Impact

  • 25–35% reduction in fleet maintenance costs

  • 40–55% reduction in unplanned vehicle downtime

  • 20–30% improvement in DOT and eDVIR compliance

  • 35–45% improvement in ETA accuracy for customer deliveries

 

Customer

As part of a blockchain interoperability platform for supply chain networks, a global logistics leader headquartered in the EU set out to modernize how multi-party supply chain ecosystems collaborate. Operating complex networks involving carriers, suppliers, customs authorities, and partners, the organization required secure, transparent, and near real-time data exchange. Existing blockchain implementations lacked interoperability and performance, limiting scalability and cross-network collaboration. The client needed a unified blockchain layer to support distributed, future-ready supply chain models.

Business Objective

The logistics provider aimed to:

  • Build a next-generation blockchain collaboration platform

  • Support multiple blockchain protocols within a single ecosystem

  • Enable cross-protocol interoperability across disparate networks

  • Achieve near real-time performance for supply chain events

  • Support pluggable use cases such as track & trace, reverse shipping, and settlements

  • Strengthen network governance, monitoring, and multi-node operations

  • Future-proof supply chain digitization with a unified blockchain foundation

These objectives defined the roadmap for a blockchain interoperability platform for supply chain networks operating at scale.

Scope of Services

BXI Technologies partnered with the customer to design and implement a high-performance, interoperable blockchain platform.

  • Designed a blockchain platform supporting multiple protocols and networks

  • Built a scalable, interoperable architecture using gRPC for low-latency communication

  • Enabled cross-network collaboration between similar and disparate blockchain technologies

  • Developed modular, pluggable components to support multiple supply chain use cases

  • Implemented network management, operations dashboards, and node monitoring

  • Delivered near real-time event processing for thousands of ecosystem participants

This blockchain interoperability platform for supply chain networks removed silos and enabled seamless collaboration across the ecosystem.

Benefits

  • High-performance blockchain operations across large networks

  • Seamless interoperability between multiple blockchain protocols

  • Scalable platform supporting diverse supply chain use cases

  • Faster and more reliable event processing

  • Improved collaboration and secure data exchange among partners

  • Flexible architecture enabling rapid onboarding of new use cases

Impact

  • 67% improvement in request fulfillment time

  • Near real-time processing of supply chain events across networks

  • Improved operational visibility across multi-party ecosystems

  • Stronger governance and monitoring of blockchain nodes and networks

 

Customer

Digital platform consolidation for supply chain operations became a critical initiative for a global supply chain services and logistics company based in the United States. Operating large-scale freight forwarding, warehousing, transportation, and distribution networks, the organization manages massive shipment volumes worldwide. As operations expanded, a fragmented application landscape and rising run-the-business costs began impacting visibility, efficiency, and customer experience. The company needed a unified digital foundation to regain control and scale efficiently.

Business Objective

The customer aimed to:

  • Reduce run-the-business (RTB) costs and improve operational efficiency

  • Enhance shipment visibility across the global supply chain

  • Re-engineer and standardize business processes for better resource utilization

  • Reduce incident ticket volumes and year-on-year support overhead

  • Establish integrated SLAs and KPIs for AMS and infrastructure operations

  • Consolidate a fragmented application landscape into a single platform

  • Improve customer onboarding speed and increase revenue realization

Scope of Services

BXI Technologies delivered a multi-layer digital transformation program covering:

Core Freight Forwarding System Modernization

  • Re-engineered freight forwarding systems to improve performance and visibility

  • Streamlined workflows across global logistics operations

Next-Generation Digital Platform Development

  • Built a unified digital platform replacing 170+ legacy applications

  • Created a single source of truth for shipments, customers, vendors, and freight

  • Standardized processes across the supply chain ecosystem

Application Support (AMS)

  • Managed 115 applications across 25+ technologies

  • Delivered incident management, problem management, enhancements, testing, and release services

  • Implemented automation to eliminate redundant and recurring tickets

Infrastructure Support & Help Desk

  • Provided end-to-end infrastructure operations and monitoring

  • Delivered L1, L2, and L3 user support

  • Integrated SLAs, KPIs, and governance across AMS and infrastructure

Benefits

The organization achieved:

  • Lower run-the-business costs through automation and consolidation

  • Faster customer onboarding via standardized digital workflows

  • A unified digital platform replacing 170+ applications

  • Improved shipment visibility across global operations

  • Stronger governance with integrated SLAs and KPIs

  • Reduced manual support effort through stabilization and automation

  • Increased revenue realization driven by operational accuracy

Impact

  • $100 million reduction in run-the-business costs

  • 60% faster customer onboarding

  • 11% increase in revenue realization

  • 20%+ reduction in incident ticket volumes

 

Customer

Digital experience transformation for public transportation became a strategic priority for a leading Australian regional authority responsible for managing airports, train stations, and citizen-facing mobility services. Serving millions of passengers each year, the authority needed to modernize travel experiences while balancing accessibility, cost efficiency, and future readiness. Aging systems, fragmented digital touchpoints, and rising operational costs limited their ability to deliver seamless, inclusive journeys across physical and digital channels.

Business Objective

The authority aimed to:

  • Redesign end-to-end traveler experiences across airports, train stations, and mobile platforms

  • Apply human-centered design principles to improve accessibility and inclusivity

  • Reduce total cost of ownership through strategic application and infrastructure outsourcing

  • Enable a resilient and scalable multi-cloud environment

  • Incubate innovation using emerging technologies such as AR, VR, and digital walkthroughs

  • Deliver a next-generation travel platform that improves satisfaction and enables self-service

Scope of Services

BXI Technologies partnered with the authority to deliver a comprehensive transformation program spanning experience, technology, and operations.

Human-Centered Experience Design

  • Redesigned traveler journeys across new airport terminals and train stations

  • Created AR/VR-enabled experience prototypes for future-state travel

  • Improved accessibility for diverse traveler groups, including mobility- and sensory-impaired users

Strategic Outsourcing (Applications & Infrastructure)

  • Established an outsourced operating model for apps and infrastructure

  • Reduced TCO through consolidation, automation, and shared-service delivery

Multi-Cloud Enablement & Migration

  • Enabled hybrid and multi-cloud capabilities for resilience and scalability

  • Migrated legacy workloads to modern cloud environments

  • Modernized systems to improve reliability and performance

Innovation Incubation

  • Explored AR, VR, and digital twin concepts

  • Built rapid prototypes to validate new travel experience models

Benefits

The authority achieved:

  • More intuitive and immersive travel experiences through AR/VR-led design

  • Improved accessibility and inclusivity for all citizen travelers

  • Lower operating costs through consolidated applications and infrastructure outsourcing

  • Higher reliability and scalability enabled by multi-cloud adoption

  • Modernized digital touchpoints across mobile apps, airports, and train stations

  • A stronger innovation pipeline supported by rapid experimentation

This digital experience transformation for public transportation enabled the authority to deliver accessible, future-ready travel experiences while reducing operational complexity and cost.

Impact

The authority achieved:

  • More intuitive and immersive travel experiences through AR/VR-led design

  • Improved accessibility and inclusivity for all citizen travelers

  • Lower operating costs through consolidated applications and infrastructure outsourcing

  • Higher reliability and scalability enabled by multi-cloud adoption

  • Modernized digital touchpoints across mobile apps, airports, and train stations

  • A stronger innovation pipeline supported by rapid experimentation

Customer

Cloud-first infrastructure modernization for cold chain logistics became a strategic priority for a global cold chain logistics provider headquartered in North America. Specializing in temperature-controlled warehousing, distribution, and time-critical delivery services, the organization depends on highly resilient IT infrastructure to maintain cold-chain integrity across global markets. Aging data centers, limited scalability, and rising operational complexity made it difficult to support growing business demands and future digital initiatives.

Business Objective

The customer aimed to:

  • Build a modern, agile, and resilient IT infrastructure for time-critical deliveries

  • Improve internal IT responsiveness to evolving business needs

  • Adopt a cloud-first strategy to modernize legacy infrastructure

  • Migrate workloads to the cloud for scalability and global accessibility

  • Consolidate data centers to reduce cost and operational complexity

  • Enable a future-ready platform for digital logistics applications

  • Minimize downtime and prevent data loss across global operations

Scope of Services

BXI Technologies partnered with the customer to deliver a multi-layer cloud modernization program.

Azure Production & Migration

  • Migrated X86 and Windows workloads to Azure production and disaster recovery

  • Implemented Azure with StorSimple to address storage challenges

  • Consolidated remote sites using RSCA

  • Tested and deployed Azure Migration Accelerator for large-scale migrations

Hybrid Cloud Implementation

  • Designed and implemented a hybrid cloud operating model (MCOD)

  • Extended Azure as an integrated layer across existing data centers in EMEA and APAC

  • Enabled seamless workload mobility between on-prem and cloud environments

Data Center Migration & Consolidation

  • Consolidated multiple data centers into a streamlined hybrid footprint

  • Improved resiliency while reducing operational overhead

Automation & Digital Twin Enablement

  • Automated critical infrastructure processes

  • Introduced digital twin concepts for proactive monitoring and simulation

Benefits

The organization achieved:

  • A modern, scalable, and resilient cloud-enabled infrastructure

  • Faster IT response to business and operational demands

  • Seamless hybrid cloud operations across regions

  • Reduced complexity through data center consolidation

  • Improved disaster recovery and storage management

  • Higher stability for time-sensitive cold-chain operations

  • A strong foundation for future digital logistics applications

This cloud-first infrastructure modernization for cold chain logistics positioned the organization for long-term scalability and reliability.

Impact

  • 70% of workloads migrated to Azure

  • 97% virtualization across infrastructure

  • Near-zero downtime during migration

  • Near-zero data loss across all transitions