Productivity and Quality: Revolutionizing MarTech for Enhanced Customer Engagement, Integrating AI and Data for Personalized Marketing Success.

The imperative for change

According to peer comparison data from its electronic health record (EHR) vendor, providers are in the bottom decile for documentation burden. On average, providers allocate 7.1 minutes per appointment to note documentation, which is nearly half of the typical 15-minute patient visit.
Based on a pre-implementation provider survey, almost 75% of JMH clinicians reported experiencing at least one symptom of burnout, which is substantially higher than the national average of 48%.

Intelligent Document technology as a potential solution to reducing provider documentation burden and the prevalence of burnout.
An iterative and collaborative approach to rolling out the solution from a minimum viable product to a mobile, bidirectionally EHR-integrated solution. Within six months, it expanded the pilot to include 100 ambulatory providers.
Post Pilot Success the chief medical informatics officer (CMIO) secured approval from the chief financial officer (CFO) and chief operating officer (COO) to extend and expand the contract.

50% of employed clinicians across 16 specialties using the solution that now 50th percentile for provider documentation burden and has reduced time spent documenting by an average of 34 minutes per provider per day.
72% reported an increase in the enjoyment of practice, 79% reported improved documentation efficiency and 85% indicated they would prefer to continue using the Intelligent Document solution.
The utilization (≥60%) had higher patient satisfaction at the baseline and after the introduction of Intelligent Document and at an estimated cost savings of $3 million per year.