Category: Case Studies

Customer

A well-known American multinational corporation specializing in digital printing, document management, and business services.

Business Objective

  • $100 M+ cost savings for engineering organization through efficiency gain & consolidation
  • 30 to 40% reduction in backlog of bugs
  • 20% reduction in costs of product run & maintenance
  • Product life extension by 10% – 25%

Scope of Services

  • Software Development Testing for C, C++, Unix, Solaris, Java Tech stack.
  • Hardware Development Testing for Cricut, PCB, FPG, and ASICS
  • Mechanical Engineering Testing for Design drawing, 3D CAD models, FMEA
  • System Integration Testing for Design, Development of Product features

Benefits

  • Overall business impact of $700+ million
  • 24×7 Production and 1026 Office Printers
  • 138 Production and 1208 Office Feeders/Finishers present in SP Lab.
  • 18 Production and 63 Office Printer programs supported by BXI Tech and SP
  • SP global cost model enables platform investment
  • Risk – reward financial models based on outputs and outcomes enabled for Customer
  • Increased R&D output to 12 printer families from 10 at reduced annual R&D spend
  • End to end In-house product development & software engineering done
  • Innovation Hub 30% of work – Agile methodology

Impact

  • 400 Innovation Disclosure Filled
  • 345 Patients Filled
  • Currently 1200 Engineers
  • 10,000 Sqft. Storage for Paper
  • 100,000 Sqft. Storage for Lap Space
  • 30 Scrum Rooms

Customer

A Fortune 500 enterprise and the world’s largest producer of potash and phosphate fertilizer.

Business Objective

  • Provide a scalable skilled resource pool.
  • Establish an innovation delivery model leveraging DevOps, automated testing, and continuous improvement.
  • Leverage evolving technologies including RPA, AI, IoT.
  • Strengthen Data & Analytics capabilities.
  • Drive Tool Rationalization across the IT landscape.
  • Enable Application and Infrastructure Modernization to support future-ready operations.

Scope of Services

The services were delivered across both applications and core IT infrastructure.

Application Services

  • Managing 169 applications (Key Apps: SAP, Salesforce, Power BI, Maximo, Azure).
  • Application support, maintenance, and minor changes.
  • Quality Assurance for major development and project requirements.

Infrastructure Services

  • 24/7 Service Desk for L1 & L1.5 support in four languages: English, Brazilian, Portuguese, and Spanish.
  • Server and storage support, data center management, cloud operations administration (IaaS), VDI, middleware, database administration, EUC/workplace services.
  • Managed network services, service desk services and user administration, disaster recovery, and cybersecurity operations.

Benefits

  • Integrated operational model delivering agility, productivity, and scalability.
  • Business-aligned SmartOps enabling self-service, self-healing, and auto-healing.
  • Unified Operations Centre consolidating Service Desk L1/L1.5 and tools.
  • Enterprise-wide DevOps rollout supported by standardized tools, frameworks, and accelerators.
  • SEED team driving comprehensive digital transformation including blockchain, supply chain optimization, scaling AIoT, and customer experience enhancements.
  • Technology-led Industry 4.0 transformation for business processes.
  • Legacy-to-Cloud migration, SAP S/4HANA, and SAP mobility for mining workers.
  • Application modernization using Low-Code/No-Code tech stack.
  • Data analytics transformation enabling AI scaling and advanced data science capabilities.

Impact

  • 45% ticket reduction through automation.
  • Up to 70% reduction in equipment breakdowns.
  • ~43% YoY cost optimization over 5 years.
  • >95% process and system uptime.
  • 70% improvement in utilization across 3 years.

ABOUT THE CLIENT

A Leading Hospitality IT Solutions Provider in the US

BUSINESS OBJECTIVE

The client required support for property migrations, operations, and application management to maintain stability and scalability for thousands of connected hotel properties.

 SCOPE OF SERVICES

  • BPO and Application Development & Maintenance (ADM)
  • Property migrations: onboarding first wave of hotels onto new digital backbone
  • Operational support across hospitality applications

 BENEFITS 

  • Increased operational stability across migrated properties
  • Faster onboarding of hotels into centralized IT ecosystem

 IMPACT

  • Streamlined digital adoption for newly onboarded properties
  • Reduced downtime and improved guest-facing system reliability

ABOUT THE CLIENT

A leading international developer and operator of premium hotels & resorts

BUSINESS OBJECTIVES

The customer aimed to enhance guest experience, improve online conversions, and modernize digital touchpoints across all properties. They required a connected, data-driven hospitality platform that integrates customer journeys across booking, stay, loyalty, and service touchpoints.

SCOPE OF SERVICES

End-to-end IT services for hospitality operations
Development of a unified Connected Customer Experience Platform
Integration of booking engines, loyalty systems, and CRM

Multi-property digital experience standardization

BENEFITS

  • Strengthened brand visibility and recognition globally
  • Higher customer loyalty due to consistent digital service experience
  • Operational efficiency through integrated digital systems

IMPACT

  • 63% increase in online resort bookings
  • 27% increase in cross-property customer engagement
  • Standardized digital experience across all international properties