Customer

This global supply chain digital transformation case study highlights how a US-based logistics and freight forwarding company modernized its IT landscape to reduce run-the-business costs, improve shipment visibility, and drive revenue growth through a unified digital platform.

A global supply chain services and logistics company based in the United States, operating large-scale freight forwarding, warehousing, transportation, and distribution networks. The organization manages massive shipment volumes worldwide and relies on complex IT systems to ensure end-to-end visibility, operational efficiency, and customer satisfaction.

Business Objective

The customer aimed to modernize its global supply chain operations through a comprehensive digital transformation initiative with the following objectives:

• Reduce Run-The-Business (RTB) costs and improve overall operational efficiency

• Enhance shipment visibility across the global supply chain

• Standardize and re-engineer business processes to maximize resource utilization

• Reduce incident ticket volumes and year-over-year support overhead

• Establish integrated SLAs and KPIs for application support and infrastructure operations

• Consolidate a fragmented application landscape into a single digital platform

• Improve customer onboarding speed and accelerate business revenue realization

Scope of Services

BXI Technologies partnered with the customer to deliver a multi-layer global supply chain digital transformation program spanning applications, platforms, and infrastructure.

Core Freight Forwarding System Modernization

• Re-engineered core freight forwarding systems for improved performance and visibility

• Streamlined workflows across global logistics operations to reduce processing delays

Next-Generation Digital Platform Development

• Designed and built a unified digital platform replacing more than 170 legacy applications

• Established a single source of truth across freight, shipment, customer, and vendor data

• Standardized business processes across global supply chain operations

Application Support (AMS)

• Managed 115 enterprise applications across 25+ technologies

• Delivered incident management, problem management, enhancements, testing, and release management

• Implemented automation to eliminate redundant incident tickets and manual interventions

Infrastructure Support and Help Desk

• Handled infrastructure operations, monitoring, and user support across L1, L2, and L3 levels

• Integrated service-level agreements and governance across application and infrastructure support

Benefits

The global supply chain digital transformation delivered measurable improvements across cost, efficiency, and operational visibility:

• Reduced run-the-business operational costs through streamlined processes and automation

• Faster customer onboarding enabled by standardized digital workflows

• Consolidation of over 170 applications into a single unified digital platform

• Improved shipment visibility across the global supply chain network

• Strengthened governance through integrated SLAs and KPIs

• Reduced dependency on manual support through automation and platform stabilization

• Increased business revenue through better visibility and operational accuracy

Business Impact

The transformation delivered quantifiable business outcomes within a short operational cycle:

• $100 million reduction in Run-The-Business (RTB) costs

• 60% faster customer onboarding

• 11% increase in revenue realization

• 20%+ reduction in incident ticket volumes through automation