Customer
Digital platform consolidation for supply chain operations became a critical initiative for a global supply chain services and logistics company based in the United States. Operating large-scale freight forwarding, warehousing, transportation, and distribution networks, the organization manages massive shipment volumes worldwide. As operations expanded, a fragmented application landscape and rising run-the-business costs began impacting visibility, efficiency, and customer experience. The company needed a unified digital foundation to regain control and scale efficiently.
Business Objective
The customer aimed to:
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Reduce run-the-business (RTB) costs and improve operational efficiency
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Enhance shipment visibility across the global supply chain
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Re-engineer and standardize business processes for better resource utilization
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Reduce incident ticket volumes and year-on-year support overhead
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Establish integrated SLAs and KPIs for AMS and infrastructure operations
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Consolidate a fragmented application landscape into a single platform
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Improve customer onboarding speed and increase revenue realization
Scope of Services
BXI Technologies delivered a multi-layer digital transformation program covering:
Core Freight Forwarding System Modernization
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Re-engineered freight forwarding systems to improve performance and visibility
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Streamlined workflows across global logistics operations
Next-Generation Digital Platform Development
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Built a unified digital platform replacing 170+ legacy applications
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Created a single source of truth for shipments, customers, vendors, and freight
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Standardized processes across the supply chain ecosystem
Application Support (AMS)
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Managed 115 applications across 25+ technologies
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Delivered incident management, problem management, enhancements, testing, and release services
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Implemented automation to eliminate redundant and recurring tickets
Infrastructure Support & Help Desk
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Provided end-to-end infrastructure operations and monitoring
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Delivered L1, L2, and L3 user support
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Integrated SLAs, KPIs, and governance across AMS and infrastructure
Benefits
The organization achieved:
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Lower run-the-business costs through automation and consolidation
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Faster customer onboarding via standardized digital workflows
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A unified digital platform replacing 170+ applications
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Improved shipment visibility across global operations
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Stronger governance with integrated SLAs and KPIs
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Reduced manual support effort through stabilization and automation
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Increased revenue realization driven by operational accuracy
Impact
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$100 million reduction in run-the-business costs
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60% faster customer onboarding
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11% increase in revenue realization
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20%+ reduction in incident ticket volumes
