Introduction
AI-Driven Customer Engagement allows restaurant brands to respond to shifting consumer behavior with real-time, personalized interactions. This case study highlights how AI-Driven Customer Engagement helped a restaurant enterprise unify customer intelligence and unlock new revenue opportunities.
Customer
A restaurant business navigating digital adoption, delivery platforms, and rising operating costs.
Business Objective
The customer aimed to improve customer engagement, increase visit frequency, and drive incremental revenue through omnichannel personalization.
Scope of Services
BXITech implemented an AI-powered customer data engine combining first- and third-party data. Salesforce CDP and Marketing Cloud capabilities enabled unified customer identities, real-time personalization, and automated engagement across digital channels.
Benefits
-
360-degree customer visibility
-
Real-time personalization
-
Improved engagement and retention
-
Smarter demand planning
Impact
-
$550M incremental revenue opportunity over 5 years
-
Real-time personalization at scale
-
Unified data architecture
