Customer
Global IT operations and automation became a strategic priority for a leading European transport and vehicle logistics company managing end-to-end vehicle movement and fleet distribution across multiple countries. Operating at international scale, the organization relied on complex logistics networks and mission-critical IT systems to coordinate vehicle flows, fleet visibility, and operational support. However, ad-hoc processes and fragmented support models limited efficiency, scalability, and responsiveness across regions.
Business Objective
The customer aimed to:
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Replace ad-hoc and non-standardized processes with structured operations
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Identify automation opportunities to reduce manual effort
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Transition to a globally integrated IT operations model
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Eliminate duplicate tickets and improve incident response times
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Improve flexibility to adopt new digital capabilities
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Support multi-language operations across European regions
Scope of Services
BXI Technologies partnered with the organization to deliver a globally integrated operations and automation program that included:
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Application development, AMS, and infrastructure support for 55+ applications
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Multi-language service support across four languages
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End-user computing (EUC) services
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Network Operations Center (NOC) and Security Operations Center (SOC) support
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Global delivery model spanning France, Poland, and India
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Proximity support across 13 countries
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Event-driven monitoring with AI/ML-based automation
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Auto-ticketing and elimination of duplicate incidents through intelligent workflows
This approach unified applications, infrastructure, and monitoring under a single operational framework.
Benefits
The organization achieved:
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Unified delivery across infrastructure and applications
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Reduced manual intervention through automation
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Faster and more reliable incident handling
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Improved coordination across regional support teams
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Higher operational efficiency through industrialized processes
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Better adaptability to organizational and operational changes
Impact
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30–40% reduction in duplicate tickets through event-driven automation
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20–25% improvement in incident response and resolution time
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15–20% operational cost savings through automation
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55+ applications managed under a unified operations model
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IT support delivered across 13 countries
