Customer
As part of a GRC automation for retail banking initiative, the consumer division of a leading multinational retail banking group set out to modernize operations across insurance, credit cards, and investment products. Operating at scale across regions, the organization faced rising IT costs, legacy system constraints, and increasing regulatory complexity. To support growth and compliance, the client needed a unified, automated governance and operational model.
Business Objective
The client aimed to:
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Reduce the high cost of maintaining ERP, non-ERP, and middleware applications
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Improve service quality, consistency, and predictability
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Consolidate procurement and standardize pricing across business units
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Eliminate operational waste and better utilize spare capacity
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Accelerate time-to-market for new banking and insurance products
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Enable innovation for new digital banking offerings
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Improve cross-functional collaboration and reuse of best practices
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Strengthen application, technology, and compliance risk management
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Ensure adherence to evolving regulatory and privacy mandates
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Increase agility for expansion into new markets and geographies
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Drive service consolidation as a strategic operating model
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Accelerate digitization without disrupting existing business operations
Scope of Services
BXI Technology delivered a comprehensive GRC-led digital modernization program covering cost, operations, compliance, and agility.
Legacy Rationalization & Cost Optimization
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Assessment of ERP, middleware, and business applications
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Retirement of redundant systems and consolidation of overlapping capabilities
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Optimization of licensing, infrastructure, and operational spend
Service Standardization & Operational Excellence
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Standardized service delivery across banking, insurance, and investment portfolios
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Consistent service-level definitions and performance metrics
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Shared operating frameworks across previously siloed teams
Procurement & Pricing Consolidation
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Unified procurement processes and vendor negotiations
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Harmonized pricing structures across business units
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Centralized dashboards for spend transparency
Risk & Compliance Transformation
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GRC automation across 50+ regulatory and compliance frameworks
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Integrated risk monitoring for privacy and regulatory adherence
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Automated workflows for remediation and audit readiness
Agility & Digital Acceleration
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Platform modernization to support rapid market entry
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Value-stream-aligned delivery for faster realization of business value
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Alignment of innovation initiatives with enterprise roadmaps
This GRC automation for retail banking program enabled standardized services, automated compliance, and scalable digital operations across the enterprise.
Benefits
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Lower and more predictable IT operating costs
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Faster product launches enabled by standardized services
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Improved regulatory compliance with reduced manual effort
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Greater operational transparency across the enterprise
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Stronger collaboration between business and technology teams
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Increased organizational agility without business disruption
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Scalable foundation for long-term digital banking innovation
Impact
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20% revenue growth driven by faster launches and compliance-led acceleration
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Significant reduction in recurring IT and application maintenance costs
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Automation of compliance across 50+ regulatory frameworks
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Consolidated service operations across banking, insurance, and investments
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Reduced organizational risk and improved audit readiness
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Faster expansion into new regions and product categories
