Customer
A global leader in energy flow measurement and optimization operating across 130+ countries undertook an energy industry digital transformation to modernize its technology landscape. The organization manages mission-critical systems for measuring and optimizing the flow of natural gas, electricity, and water at global scale. However, growing device complexity and operational demands required a more resilient, intelligent, and scalable digital foundation to support Industry 4.0 initiatives and real-time decision-making.
Business Objective
The client aimed to:
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Improve product quality and significantly reduce equipment breakdowns
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Modernize applications and infrastructure to support Industry 4.0 initiatives
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Build real-time operational intelligence for proactive maintenance and performance monitoring
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Enhance global support coverage with 24/7 operational reliability
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Reduce IT and operational costs through automation and tool consolidation
Together, these objectives defined a transformation roadmap focused on resilience, intelligence, and scalable global operations.
Scope of Services
Quality Engineering & Testing
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Automated testing and CMS validation
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Capacity, load, and performance testing
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Device connectivity and responsiveness testing
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Enterprise quality assurance for major product releases
Data & Analytics Support
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Real-time event monitoring and optimization
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Data engineering and analytics enablement
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Actionable insights to improve equipment maintenance and reliability
Application & Infrastructure Modernization
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Legacy-to-cloud application modernization
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SAP S/4HANA transformation and SAP mobility for field workers
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Migration to low-code/no-code platforms
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Rationalization of tools, applications, and legacy systems
Infrastructure & Operations
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24/7 Service Desk (L1 & L2)
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Server, storage, and data center management
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Cloud operations (IaaS), VDI, and middleware support
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Database administration and end-user computing
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Managed network services, disaster recovery, and cybersecurity operations
This energy industry digital transformation program established a modern foundation for real-time monitoring, predictive maintenance, and scalable global operations.
Benefits
As a result of the transformation, the client realized:
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Improved product quality and device reliability across global operations
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Proactive maintenance enabled by real-time operational intelligence
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Faster issue detection and resolution through automated diagnostics
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More resilient and responsive connected device ecosystems
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Streamlined global operations supported by a unified delivery and support model
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Greater agility and scalability of IT and operational environments
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Stronger cybersecurity posture and improved business continuity
Impact
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51% cost optimization through automation, tool consolidation, and modernization
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33% improvement in operational efficiency driven by testing-led optimization
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Up to 80% reduction in equipment breakdowns
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Significant reduction in OEM MTTR (Mean Time to Repair)
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24/7 operational support coverage across 130+ countries
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End-to-end visibility enabled across global operational infrastructure
