Enhancing Business Resilience with Operational Engineering
Overview
- A fast-growing e-commerce company sought to leverage cloud-native applications to enhance user experience and scale operations during seasonal peaks.
Challenge
Existing infrastructure was ill-equipped to handle surges in demand, resulting in frequent downtimes during peak shopping periods. Poor integration between backend systems hindered customer support and delayed order processing.
Benefits
Existing infrastructure was ill-equipped to handle surges in demand, resulting in frequent downtimes during peak shopping periods. Poor integration between backend systems hindered customer support and delayed order processing.
Solution and Benefits
BXI Technologies delivered a custom cloud-native application, leveraging AI for customer behavior analytics and automation for order processing. Integration with third-party APIs improved operational workflows and response times.
Results: Downtime was reduced by 50%, and order processing efficiency increased by 40%. Additionally, the company saw a 25% growth in revenue during the next seasonal sale. BXI’s innovative architecture outperformed traditional models from competitors